ADA Accessibility Compliance Policy

Policy ensuring your salon meets ADA accessibility requirements for clients and employees with disabilities.

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What this document covers

The ADA requires salons as places of public accommodation to provide equal access to individuals with disabilities. This covers physical accessibility (wheelchair-accessible stations, adjustable chairs, accessible shampoo bowls), service modifications, communication access, and employment practices. Non-compliance can result in DOJ enforcement actions and private lawsuits.

Key sections included

Physical accessibility requirements for salon layout
Wheelchair-accessible station requirements
Adjustable service equipment
Service modification procedures
Communication access (hearing/vision impaired clients)
Employment accommodation process
Staff ADA training
Complaint resolution procedure

Frequently asked questions

Do I need a wheelchair-accessible salon station?

If you're a place of public accommodation (open to the public), you must remove barriers to access where readily achievable. At minimum, one station should be accessible.

Can I charge more for accessible services?

No. You cannot impose a surcharge on individuals with disabilities to cover the cost of accommodations.

Document details

Legal basis: Americans with Disabilities Act (42 USC §12101); 28 CFR Part 36
Enforced by: Department of Justice (DOJ)
Penalty for absence: Civil penalties up to $75,000 for first violation, $150,000 for subsequent. Private lawsuits can result in injunctive relief and attorney's fees.
Category: Operations

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