UKEmployment & HRLegally Required
Grievance Procedure
Process for employees to raise concerns or complaints about their employment.
What this document covers
Employees must have a way to raise grievances about their employment. Your grievance procedure must follow the ACAS Code of Practice. Failure to have or follow one can result in an employment tribunal increasing compensation by up to 25%.
Key sections included
- Informal resolution
- Formal grievance submission
- Grievance meeting
- Investigation
- Outcome
- Appeals
- Record-keeping
Frequently asked questions
What if we're too small for a different manager to hear the appeal?
In small businesses, you can use an external person (e.g., an HR consultant) or the most senior person who wasn't involved in the original decision.
Document details
- Legal basis
- Employment Rights Act 1996; ACAS Code of Practice on Disciplinary and Grievance Procedures
- Enforced by
- Employment Tribunal
- Penalty for absence
- Up to 25% uplift on tribunal compensation for failure to follow ACAS Code.
- Category
- Employment & HR
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