UKInsurance
Incident Reporting Procedure
Procedure for reporting and documenting incidents involving staff, customers, or property.
What this document covers
A clear incident reporting procedure ensures that all incidents are documented properly for insurance claims, regulatory compliance, and learning. It covers injuries to staff and customers, property damage, near misses, food safety incidents, and security incidents.
Key sections included
- Incident types
- Immediate actions
- Reporting procedure
- Investigation
- Insurance notification
- Record-keeping
- Trend analysis
Frequently asked questions
When should I notify my insurer?
Immediately for any incident that could lead to a claim — customer injuries, food poisoning reports, property damage, or employee injuries. Most policies require notification within a specified timeframe.
Document details
- Legal basis
- Best practice; supports insurance claims and RIDDOR compliance
- Enforced by
- Insurers / HSE
- Penalty for absence
- No direct penalty, but poorly documented incidents can void insurance claims and weaken regulatory compliance.
- Category
- Insurance & Liability
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