UKInsurance
Public Liability Procedures
Procedures for managing public liability risks and responding to customer incidents.
What this document covers
While not a regulatory document, public liability procedures help you manage the risk of customer injury claims. They cover duty of care to visitors, incident response, evidence preservation, and communication with your insurer.
Key sections included
- Duty of care overview
- Preventive measures
- Incident response
- Evidence preservation
- Customer communication
- Insurer notification
Frequently asked questions
Should I admit fault if a customer is injured?
No. Provide first aid and show concern, but do not admit liability. Say 'I'm sorry this happened' rather than 'I'm sorry, it was our fault.' Your insurer will handle liability.
Document details
- Legal basis
- Occupiers' Liability Act 1957; Occupiers' Liability Act 1984
- Enforced by
- Courts (civil claims)
- Penalty for absence
- No regulatory penalty, but inadequate procedures increase the risk and cost of civil claims.
- Category
- Insurance & Liability
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